Help

Yes, our hosted webfonts are very reliable, and our combined CDN network uptime averages 99.95%.

Yes. You can upgrade from a free trial to a paid licence, from hosted to self-hosted webfonts, or to increase the number of page views per month for the self-hosted webfonts. In all cases, you will only pay the difference in price. Login to your online account, go to My Orders, and click on the Upgrade button.

Typotheque webfonts can be used in HTML emails; however, you need to be aware that not all email clients support webfonts. While some newer ones, such as Apple Mail and Outlook, do support webfonts, many others, such as Gmail and Yahoo Mail, do not. This means that if you use a webfont in your HTML email, it is unlikely to be displayed correctly for all users.

Yes. There is no limit to the number of domains on which you can use the fonts. For self-hosted webfonts, the total number of monthly page views will apply to all domains collectively. For example, if you use ten different domains, and each has 100,000 monthly page views, you need a self-hosted webfont licence for 1 million monthly page views.

Hosted webfonts remain on a remote network of servers (CDN), and we log the number of server requests in order to calculate the number of page views. With self-hosted webfonts, we don’t monitor the use of webfonts, and the client is responsible for choosing the correct tier of monthly page views. Should you exceed the monthly limit for two months in a row, we expect you to upgrade your webfont licence. We use tools to help us estimate the website traffic, such as www.similarweb.com and www.semrush.com, to ensure you use the correct webfont tier.

Yes, we do. Just navigate to the page displaying the fonts you’d like to try, and click on the blue Buy button to select the free 30-day hosted webfont trial.

For hosted fonts, you pay a one-off fee for the font licence. If you stay within the allocated monthly limit of 25,000 page views, you will incur no further costs. If the monthly limit is exceeded, the additional cost will be €0.50 for every 25,000 page views, per month.

For self-hosted fonts, the one-off fee covers a perpetual licence, giving you full control of your assets with no recurring payments. Font files are hosted on your own server, so there are no hosting charges.

No, we don’t use any cookies or tracking scripts. We use industry-standard CSS with @font-face rule and WOFF2 fonts. In the case of self-hosted webfonts, we don’t monitor any use of them. When hosted webfonts are used, we only log the number of server requests, but no personal information or IP addresses are stored.

Please check the instruction tutorial here.

Typotheque webfonts are great for privacy-conscious users. Typotheque webfonts are GDPR compliant, so you do not risk a breach of the Regulation when using them, unlike some webfont services, such as Google Fonts, among others. When you use self-hosted webfonts, you control the webfont files fully, and we don’t track the usage of the font on your site or collect any personal information. When you use hosted webfonts, we only log the number of server requests, but no personal information or IP addresses.

If you want to download webfont files, choose the option ‘Self-hosted webfonts’. If you choose ‘Hosted webfonts’ instead, you will be working with CSS code, and the actual fonts will stay on our servers. You can always upgrade from hosted to self-hosted webfonts.

Webfonts can sometimes fail during implementation. Please check if you have followed the webfont tutorial and have set up the fonts correctly. For example, a common problem is, instead of embedding the entire CSS, the direct link has been embedded into the webfont files. The URL of the CSS does not change, but the URL of the webfonts may well alter, so this means that, sooner or later, the fonts will fail to load.

Online prototyping tools such as Figma, Sketch, Invision, Figjam, Miro, Mural, Canva, etc. usually use desktop font formats, and need OTF (OpenType) fonts rather than dedicated webfonts (WOFF). You can get a desktop licence for you and your collaborators.

Website builders such as Wix, Shopify, Wordpress, Squarespace, etc. tend to use self-hosted webfonts. Please consult their guidelines for using webfonts before buying the fonts. For such website building packages, self-hosted webfonts is a safe choice. Hosted webfonts are more economic, but they might not be supported by all services.

Login to your online account and check the status of your webfont project. If your site has experienced an increase in the volume of traffic, and you use hosted webfonts, the extra page views may have resulted in additional server costs. We send a notification to pay the extra costs when the amount exceeds €10, and if payment is not received for the extra page views, we will send a reminder. After multiple reminders, we pause the webfonts service until payment has been received, at which point the webfonts will be enabled again. If your webfont is enabled but is still not working, it is possible there is an implementation issue.

When you set up your webfont project, you can use the full fonts, including all their glyphs, or you can choose a subset of the fonts to cover only the languages or characters that you need. This makes the fonts smaller in terms of file size and faster to load. However, sometimes a text might contain foreign words, resulting in missing characters. If this happens, simply add the missing language, or the specific character, to the webfont. Login to your online account, go to Webfonts, click ‘Edit [your webfont project]’, and then the ‘Customise’ button to add more languages or to create a custom set that includes the missing characters.

We always use the industry recommended and most compatible font format. Ten years ago, it was WOFF, and today it is WOFF2, which is supported by all browsers, and is much smaller in size. Other webfont formats such as EOT, SVG and TTF are not supported by all browsers and so are not recommended for webfonts use.

The hosted webfonts service is intended for websites with low to medium traffic. It is easy to set up: a CSS code is generated that you embed in your site, with the actual font files being hosted on a remote network of servers (CDN) controlled by Typotheque. Hosted webfonts is a very affordable option, comprising a one-off licence fee that covers 25,000 page views each month. If this limit is exceeded, there is a small fee of €0.50 for each additional 25,000 page views. Most of our clients, however, stay within the allocated monthly page-view limit, and never pay anything more.

Self-hosted webfonts are intended for larger sites, and for those where clients require full control over the webfont files. The price of the self-hosted webfonts depends on the number of monthly page views. If you exceed the number of page views, you will need to upgrade the webfont licence accordingly.